Which credit cards you accept?

We accept all four regular credit cards: VISA, MasterCard, AMEX, and Discover.

Which currency these prices are in?

British pound sterling i.e. GBP.

What items are returnable?

  • Within 14 days of receipt of your shipment i.e. return-window
  • In original condition
  • Unwashed and Unworn
  • In the original packaging

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for return shipping charges

How do I return?

  • Contact us at sales@downspricestore.com with your order number and email address
  • Follow the instructions given
  • Once your return request was approved, you will get a confirmation email with shipping guidelines

How soon will I get refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 to 7 business days.

How much time does it take between purchase and delivery?

Processing Time is 1-2 working days and the standard shipping time is within 10-15 working days. The tracking number will be provided to you once the item is shipped to you (in about 1 working day.). The tracking number can be used to track the order after 24 hours of receiving the tracking number.

What's your return policy?

We understand that there are times you might not like your product, and we offer a 14-day window to return your product for a full refund if in unused and perfect condition (less original shipping fees).  See the return policy here.

My order never arrived.

Our delivery time is listed as 10 to 15 business days. If you are still under that period, please relax. Check your order confirmation email for the tracking number. Also, check the last tracking notification email we sent. If that doesn’t work tell us what you ordered and your order number, and we’ll help you out. Relax, we never lost an order.

Why my order isn't shipped right away?

Sometimes it takes a day to two to get your order ready. That’s why in some cases, you may notice a slight delay between your order placement and shipping. Safety first, right?

I am not satisfied with my order and want to return my order.

Sorry to hear that. There’s no fun running a store that can’t make its customers happy. We provide a 100% satisfaction guarantee within 14 days of purchase. So just let us know and we will help you out. Please include your order number and any other relevant information.


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